Network Operations Centre (NOC) Services
Uptime, performance and reliability for your network, supported by 24/7 NOC monitoring, troubleshooting and optimisation.
Typical triggers.
- aOutages are found by users before your team knows.
- bSites and links need watching around the clock but you cannot staff it.
- cIncident tickets stall between your service desk and the network engineers.
Outages should reach us before they reach your users. Our NOC engineers monitor LAN, WAN, SD-WAN, Wi-Fi and cloud links 24/7, using real-time telemetry, health checks and capacity analysis to find faults and the trends that lead to them. When something does break, they work it through to root cause rather than closing the alert.
Incidents run through your ITSM platform, so your service desk and our engineers work from the same ticket and the same escalation path. Choose a fully managed NOC, or keep your own first line and use us for tier 2 and 3 escalation.
Service levels are agreed up front and reported every month, with the improvements we recommend. Security monitoring and response sit alongside the NOC in our SIEM and SOAR service; the two are designed to run together.
- Monitor
- Triage
- Patch and change
- Report monthly
A continuous loop, owned by a named technical lead
A loop that never stops, with one name on it.
Monitoring feeds triage, triage drives patching and change, and every month is reported back. A named technical lead owns the loop for your environment.
Concrete deliverables, agreed before we start.
What you receive
- 0124/7 monitoring of LAN, WAN, SD-WAN, Wi-Fi and cloud links
- 02Proactive health checks, capacity analysis and root-cause resolution
- 03Incident management and escalation integrated with your ITSM tool
- 04Service-level reporting and continuous improvement
Credentials and references.
Reference calls with current clients on request.
ISO/IEC 27001:2022 certifiedInformation security management system
ASD Cyber Security PartnerAustralian Signals Directorate Cyber Security Partnership Program
Multiple CCIE holders including Cisco Emeritus. NSE8 (FCX) certified. Two-time APAC Fortinet Fabric Challenge champions, and #2 worldwide.
Case studies, videos and written references Fortinet credentialsStart with a
scoping call.
Tell us roughly what is in your environment and what prompted the question. We will say whether this is the right first step, and what it would cost.