Managed service / Manage & improve

Enterprise-Wide Patching & Remediation Services

Keep systems protected and compliant with structured, enterprise-grade patch management and remediation that narrows the window in which known vulnerabilities can be exploited.

Managed service · Scope, deliverables and responsibilities agreed before we start.
Managed · scheduled windows
Patching
Centralised patch deployment for operating systems, third-party software and legacy systems.
Planning
Scheduled windows and rollback support to minimise disruption.
Reporting and compliance
Compliance-ready reporting and exception-handling workflows.
01 / When would I need this?

Typical triggers.

  • aPatching is inconsistent across servers, endpoints and third-party software.
  • bAn audit or incident has shown known vulnerabilities left open for months.
  • cLegacy systems and maintenance windows make patching risky without a process.
02 / What Ip.Glass does

Known vulnerabilities stay open because patching competes with everything else for the same people and the same maintenance windows. We take it on as a running service: discovery of what is missing, then testing, deployment and rollback across operating systems, third-party software, infrastructure, legacy platforms and cloud workloads, in windows agreed with you.

We work with the tooling you already have, such as Microsoft Configuration Manager, WSUS, Intune or cloud-native tooling, rather than replacing it. Critical advisories get rapid-response patching outside the normal cycle. Systems that cannot be patched go through exception handling, so the decision and its reason are on the record.

Every month you see what was patched, what is outstanding and why, in reporting aligned with ISO 27001, the Essential Eight and NIST SP 800-40. Deciding which vulnerabilities matter most is our vulnerability assessment service; closing them is this one.

Namedtechnical leadMonitorTriagePatch and changeReport monthly
  1. Monitor
  2. Triage
  3. Patch and change
  4. Report monthly

A continuous loop, owned by a named technical lead

How we operate

A loop that never stops, with one name on it.

Monitoring feeds triage, triage drives patching and change, and every month is reported back. A named technical lead owns the loop for your environment.

03 / What you receive

Concrete deliverables, agreed before we start.

What you receive

  • 01Patch discovery, testing, deployment and rollback integrated with your tools
  • 02Agreed maintenance windows and change records
  • 03Rapid-response patching for critical advisories
  • 04Compliance reporting and exception handling aligned to the Essential Eight and ISO 27001
04 / Evidence

Credentials and references.

Reference calls with current clients on request.

  • ISO/IEC 27001:2022 certifiedInformation security management system
  • ASD Cyber Security PartnerAustralian Signals Directorate Cyber Security Partnership Program
05 / Next step

Start with a
scoping call.

Tell us roughly what is in your environment and what prompted the question. We will say whether this is the right first step, and what it would cost.

Tell us a little about it.

Or call 1800 945 305, option 1 if urgent

We read every enquiry and reply promptly. Prefer email? getintouch@ip.glass

We use what you send to respond to your enquiry. See our privacy policy.

More in Manage & improve

All services